Privacy Statement
The Privacy Act 1988 requires entities bound by the Australian Privacy Principles to have a privacy policy. This privacy policy outlines the personal information handling practices of Wild Group Pty Ltd (“Wild Group”, “us” or “we”). This policy is written in simple language. The specific legal obligations of Wild Group when collecting and handling your personal information are outlined in the Privacy Act 1988 and in particular in the Australian Privacy Principles found in that Act. We respect the privacy of your personal information and treat it by this statement. If you have any concerns or would like to access your personal information that we hold, please contact:
ADDRESS: Toowoomba, QLD, Australia, 4350
PHONE: (01) 1234 1234
EMAIL: [email protected]
Overview
Collection of your personal information
We collect, hold, use, and disclose personal information to carry out business functions or activities. These functions and activities include:
When we refer to personal information, we mean information from which your identity is reasonably apparent. This information may include information or an opinion about you. The personal information we hold about you may also include credit information. At all times, we try to collect only the information we need for the particular function or activity we are carrying out. Each time you contact us, you may provide us with personal information about yourself or others that we need to use to provide you with our services.
The main way we collect personal information about you is when you give it to us, for example when you:
- Complete forms, applications, or surveys
- Contact us to ask for information
- Participate in forums on our website
- Otherwise specifically provide us with your personal information
This information does not in itself identify individuals and is used to measure the number of visitors to the website and how it was navigated. This information assists us in making the website more useful to you. We also collect information from subscribers (persons registering their details with us through the website) or website visitors to improve our quality and effectiveness and to provide you with information. We store feedback that users send to us, which is used to administer and refine our service. We may also use the information to improve or promote this site. We will not publish your name in connection with any information you provide without your permission.
Social Networking Services
We use social networking services such as Twitter, Facebook, Instagram, and YouTube to communicate with the public. When you communicate with us using these services, we may collect your personal information, but we only use it to help us communicate with you and the public. The social networking service will also handle your personal information for its own purposes. These sites have their own privacy policies.
Notification of Collection of Personal Information
If we collect personal information from someone or some entity other than you in order to provide a service, such as acquiring information from a tenancy database, we will make you aware and explain why. We will also explain if there are any consequences for you if such information is not collected.
How We Use Your Personal Information
We may use your personal information to deliver services you have requested (e.g., responding to an inquiry for information concerning a property). We may also send you periodic mailings with information on new services and upcoming events that may interest you. If you decide you do not wish to receive such material, please let us know by following the Opt-Out procedure below, and we will remove your name from our contact list.
In some cases, it may be necessary for Wild Group or its members to identify you in order to do business successfully. However, where lawful and practicable, we will offer you the opportunity to do business without providing personal information, such as when making general inquiries about the market.
If you do not provide us with your personal information, some enhanced services, like access to property guides, may be unavailable. If you do provide personal information, we will protect it in accordance with the Australian Privacy Principles.
Direct Marketing
From time to time, we may use your personal information to provide you with current information about real estate, offers of interest, organizational changes, or new products or services offered by us or associated companies. If you do not wish to receive marketing information, you can decline by telephoning (01) 1234 1234 or emailing [email protected]. For email marketing, you may use the unsubscribe function. We will not charge for processing this request and will act promptly.
Disclosure
We will only disclose your personal information for business functions and activities as described above. In order to deliver services to you, we disclose your personal information to relevant Wild Group members or business partners. These members handle your personal information in accordance with their own privacy statements. We do not rent, sell, or disclose your personal information to non-member organizations without your prior consent.
We may use cloud storage to store your personal information, which may be located outside Australia. You may obtain more information about these entities by contacting us.
Opt-Out Procedure
In each direct marketing communication, we will inform you how to notify us if you no longer wish to receive further communication. For email, you may use the unsubscribe function. You can also email us at [email protected] or call us to be removed from our mailing list.
Access to Your Personal Information
You can find out what personal information we have about you, and amend or update your personal information, by emailing us at [email protected] or calling (01) 1234 1234. We may charge a fee for retrieving and supplying the information to you. We aim to respond within seven days of receiving your request.
Complaints
Should you wish to make a complaint about the management of your information, please email [email protected] or phone (01) 1234 1234. We will verify the information and take steps to correct any deviation from the Australian Privacy Principles.
If unsatisfied with our response, you may contact the Privacy Commissioner via www.oaic.gov.au or 1300 363 992.
Security
We use reasonable efforts to keep your personal information secure, accurate, and up to date. Your personal information is stored behind firewalls and is accessible only by password access.
Disclaimer of Responsibility for Third-Party Sites
Our website contains links to other websites. We are not responsible for the content or privacy practices of those websites.
Sensitive Information
We will only collect sensitive information with your consent.
Changes to This Statement
We reserve the right to amend or update this Statement without retrospective detriment to your privacy rights. This privacy policy is effective as of November 2016.